Frequently Asked Questions

• It’s a voluntary pilot for qualifying EPCOR customers and runs in partnership with the Alberta Energy Efficiency Alliance (AEEA). The pilot helps reduce electricity use during peak summer periods.
• Throughout the summer, during peak demand events, your thermostat manufacturer may make small, temporary temperature adjustments to your enrolled smart thermostat. These adjustments help ease pressure on the grid at critical times.
• Most events will take place between June 1st – September 30th, with the possibility of a small number of events being called between December 1st – February 28th.
• Adjustments are limited to 3 degrees or less and last no more than 4 hours. Most events happen between 3–8pm MST.
• Participants will receive a one-time $50 virtual prepaid Mastercard® (limit one per household) after successfully enrolling in the program. You’ll also get up to a $25 Prepaid Mastercard each year you remain in the program and participate in events.

This pilot uses proven smart thermostat technology and a demand response program model that is widely used across North America. It explores how small, temporary adjustments to cooling during peak demand periods can help support a reliable and resilient grid. Your participation helps AEEA and its program partners evaluate innovative customer-centred solutions as part of broader grid modernization efforts.

• Yes. As part of the Peak Rewards Pilot, participants may be invited to complete short surveys during or after demand response event seasons. These surveys help the AEEA and its program partners understand participant experience, comfort impacts, and overall program performance.
• Survey responses are used to support program evaluation and improvement. Survey results are typically analyzed in aggregate and handled in accordance with the program’s privacy and data use policies. 

This pilot is open to EPCOR electricity customers located in postal codes beginning with T6R, T6W, and T5E who have a central air conditioner or heat pump controlled by an eligible Wi‑Fi smart thermostat.

ecobee

ecobee3, ecobee3 Lite, ecobee4, ecobee SmartThermostat with voice control, Smart Thermostat Enhanced, Smart Thermostat Premium, Smart Thermostat Essential

Honeywell Home

Wi-Fi T5+ Smart Thermostat, Wi-Fi T6 Pro Smart Thermostat, Wi-Fi T9 Smart Thermostat, Wi-Fi T10 Smart Thermostat

Honeywell Home TCC

Wi-Fi Smart Color Thermostat, Wi-Fi 7-Day Programmable Thermostat, Wi-Fi 9000 7-Day Programmable Thermostat, Wi-Fi 9000 Smart Thermostat, Wi-Fi 7-Day Programmable Smart Thermostat, Wi-Fi VisionPro 8000 Smart Thermostat, Wi-Fi Round Smart Thermostat

Nest

Google Nest Learning Thermostat (4th gen), Google Nest Learning Thermostat (3rd gen), Google Nest Thermostat, and Google Nest Thermostat E

Visit the enrolment page to learn more about enrolling your qualifying device.

You’ll receive a one-time $50 Prepaid Mastercard after you successfully enrol in the program. Limit one per household. 

By participating, you’ll receive:

• Upfront incentives when you enroll eligible devices
• Additional rewards for ongoing participation
• The opportunity to use energy more efficiently, help maintain your energy system, and support a more sustainable energy future. 

Your Prepaid Mastercard will be sent to the email address associated with your thermostat registration within 60 days of being accepted into the program.

As long as you participate in 50% of events, you’ll receive a $25 Prepaid Mastercard before the next summer season. The $25 Prepaid Mastercard will be sent to the email address used to register your smart thermostat. Limit one per household.

No, the reward is limited to one per household. However, you’ll still be eligible for the $25 annual reward as long as your new thermostat qualifies you to remain in the program.

Terms and Conditions for all thermostat partners can be found here.

• Select your brand from the list of eligible thermostat models and click “Enrol”. You’ll be directed to a short enrolment form.
• Once AEEA confirms your eligibility, you will receive a confirmation of your enrolment status via the email address linked to your thermostat account.

Depending on your thermostat provider, notifications will appear on the thermostat or in your web/mobile application.

• During an event, your thermostat will be adjusted by up to 3 degrees above or below your current setting for no more than 4 hours.
• Sometimes, your thermostat may pre-cool your home before an event starts to help you stay comfortable — though this may not happen if the event is urgent. You’ll always receive a notification when an event is scheduled or underway, depending on your thermostat and settings. Pre-cooling or pre-heating may be used to increase comfort during an event.

• Adjustments are small and your comfort is always the priority. Pre‑cooling or pre-heating may be used to help maintain comfort while supporting electricity savings during peak times.
• You’re always in control and can opt out of any event at any time through your thermostat, app, or web browser.

Yes, absolutely. You’re always in control and can opt out of any event from your thermostat, mobile device, or web app. If you prefer not to participate in a particular DR event, you can simply change the temperature back to your liking (using the thermostat or its app). This will immediately opt you out for that event and you’ll remain in the pilot for future events. If you ever wish to permanently leave the pilot, you can do so at any time by contacting peakrewards@clearesult.com or 1-888-709-0607. 

Only data needed to run the pilot is collected and used. This includes your contact information and some device and energy-usage data relevant to the Demand Response events. Your utility, and pilot partners will keep this information confidential and use it only for administering the pilot.  

Trusted pilot delivery partners include:

• CLEAResult Canada
• EnergyHub

Participants will receive a one-time $50 Virtual Mastercard® Prepaid Card  (limit one per household) after successfully enrolling in the pilot. You’ll also get up to a $25 Virtual Prepaid Mastercard® each year you remain in the pilot and participate in events.

You can leave the pilot at any time. Just send an email to peakrewards@clearesult.com to request removal. Once you’re unenrolled, you won’t receive the annual $25 reward and your thermostat will no longer participate in events.

We’re happy to help. You can reach us at peakrewards@clearesult.com with any questions about the pilot.

The Alberta Energy Efficiency Alliance (AEEA) is an industry association working to promote increased use of smart energy technologies and practices in the province. You can learn more at www.aeea.ca.

• The Peak Rewards Pilot for Smart Thermostats is delivered by the Alberta Energy Efficiency Alliance (AEEA) in partnership with EPCOR, CLEAResult and EnergyHub, two experienced and trusted energy pilot partners.
• EPCOR is the utility partner for this pilot, offering participation to a group of its customers and helping guide the pilot.
• CLEAResult supports pilot delivery, customer communications, and overall pilot management on behalf of AEEA. Emails sent from @clearesult.com are legitimate pilot communications.
• EnergyHub provides the secure technology platform that connects eligible smart thermostats and enables demand response events. Emails sent from @energyhub.com are legitimate pilot communications.

Incentives are processed through the MyPrepaidCenter.com website.

You will receive an email with a secure redemption link and instructions to activate your Mastercard gift card.

To redeem your card:

1. Click the redemption link provided in your email
2. Enter the redemption code
3. Register using your name, email address, and mailing address
4. Once registered, your virtual Mastercard image will appear, showing the card number, expiry date, and CVV
5. You can now use the card for online purchases or in‑store purchases where Mastercard is accepted

We recommend downloading or saving the card image for future reference.

Yes. Choice Digital (the Mastercard provider) can mail a physical gift card to you.

• A $3 shipping fee will be deducted from the total card balance

If you need help redeeming your participation incentive, we can work with you to troubleshoot your issue.

Resolution may require working with the MyPrepaidCenter customer support. Depending on the nature of the issue, we will provide you with the appropriate contact details or forward your issue directly.

• MyPrepaidCenter FAQ: Frequently Asked Questions – My Prepaid Center
• MyPrepaid Center customer service phone number (1-888‑371‑2109)
• Lost/Stolen Support: 877‑227‑0956

Yes. Mastercard e‑gift cards have an initial expiration date of six (6) months from the date the incentive email is sent. We recommend redeeming and using your card as soon as possible to avoid expiration.

If you have not received your incentive within the expected timeframe, we will verify if your incentive was sent and assist with resolving the issue.

Incentives are typically considered a rebate or reward and may not be taxable, but you should consult with your local tax authority or a tax professional for guidance.

You must meet participation requirements, and enrolled in the pilot, to receive the participation incentive. If you withdraw before the end of the pilot or do not meet the minimum event participation, you may not be eligible for the full incentive. If you unenroll prior to the awarding of the incentives, you will not qualify for the incentive.